Lacoste India
Audit Overview
Your store's untapped revenue potential — and how to unlock it
Why We Created This Audit
We analyzed lacoste.in the same way we've audited 350+ e-commerce stores — looking for the specific gaps between your current experience and what top-performing Fashion & Apparel stores deliver. Every finding in this report is a revenue opportunity backed by industry data and competitive benchmarks.
What We Analyzed
- UX & Conversion Design14 findings
- Technology & App StackPlatform + 8 apps
- Industry BenchmarksFashion & Apparel
Pages Analyzed
- Homepage2 findings
- Collection Pages2 findings
- Product Pages (PDP)7 findings
- Cart & Checkout3 findings
This audit was prepared by Growisto — a CRO-led Website development team behind 167% conversion growth for Atomberg, 46% CR lift for TyresNmore, and 350+ e-commerce projects.
UX & Conversion Findings
Page-by-page analysis with visual comparisons against top Fashion & Apparel stores
- Hero occupies full viewport with editorial headline 'LACOSTE POLO FACTORY' and a single 'EXPLORE' button — zero price, offer, or category signposting visible on first fold
- Top announcement bar rotates between 'Free Delivery - Free Return' and 'Join Club Lacoste to enjoy exclusive benefits!' — loyalty-led, never surfaces active promotions or sale categories
- The 'FOOTWEAR ON SALE — FLAT 50% Off' banner does exist but is pushed 2+ viewport scrolls below the hero — most mobile users drop off before reaching it
- No shoppable category tiles, no mobile bottom navigation — shoppers must either open the hamburger menu or scroll past editorial content to reach product pages
- Add a secondary hero slide or horizontal pill-carousel above the fold surfacing active offers: '₹500 off Footwear', 'Club Lacoste members get early access', 'Tennis Collection — new drop'
- Introduce a mobile bottom navigation bar (Home / Categories / Search / Wishlist / Account) — standard on 4/5 top India fashion stores
- Convert the 'Signature Essentials' section below the fold into a 'Shop by Category' quick-nav grid with Polos / Shoes / T-Shirts / Sale tiles
- 'Selected For You' product cards display only product image, name and MRP — no star rating, no review count, no color swatches
- Only 1 of 4 visible cards uses strikethrough pricing ('₹6,300 ₹12,600 50% off' on sneakers) — the polo shirt alongside it shows only 'MRP: ₹7,825' with no price comparison
- Zero social-proof signals (bestseller tags, 'X bought this week', ratings) on any recommendation card
- No quick-add or hover-to-reveal secondary image — shoppers must tap into PDP and back out to compare alternatives
- Add star rating + review count badges on every product card (even 4-review products benefit from social proof over zero-rating cards)
- Display strikethrough MRP + discount % consistently across all cards — not just sale items
- Add bestseller / new-in / limited-edition badges on top-performing SKUs
- Add color swatch dots (up to 6 visible, '+N' overflow) on cards to let shoppers switch variants without leaving the grid
- Collection cards display a flat template: image + name + 'MRP: ₹X,XXX' + '+N colours' text — every enhancement signal present in competitor best-practice is absent
- Lacoste carries up to 44 color variants per style yet the card shows them as plain text ('+27 colours', '+44 colours') — zero visual preview, no click-to-switch behaviour
- No discount communication: items on promotion (Footwear -50%) only reveal the sale price after the shopper opens the PDP
- No quick-add button, no bestseller/new badges, no 'Lowest price in last 30 days' style transparency messaging that India shoppers increasingly expect
- Replace '+N colours' text with up to 6 visual color swatch dots (click-to-switch product image) plus a '+N more' overflow indicator
- Add star rating + review count badges on each card (requires review infrastructure — see PDP1)
- Show strikethrough MRP + discount % inline when an item is on sale
- Add bestseller / new-in / back-in-stock badges on relevant SKUs
- Expose a 'Quick Add' CTA on each card that opens a size picker without leaving the grid
- The Sort & Filter panel offers Gender, Product Type, Fit, Price, Sleeves, Size — but no Colour facet
- Polo product cards on the same collection show '+27 colours' or '+44 colours' — colour is clearly the highest-cardinality variant dimension for Lacoste's catalogue yet it is unfilterable
- Shoppers hunting 'a white polo' have to open and back out of product pages one by one — major friction across 700+ items
- Magento 2 natively supports colour attribute faceting — this is a configuration gap, not a platform limitation
- Add a Colour facet with visual swatch dots (not text labels) as the second filter after Gender
- Use Magento's configurable-product colour attribute with visual swatch display — supports multi-select and shows active filter count
- Add a 'Pattern' sub-filter (Solid / Striped / Print) to narrow further — complements colour for large catalogues
- The PDP goes from product title → price → variants → description → footer — there is no star rating, no review count, no review submission form, no reviews section anywhere on the page
- Both individual product pages and collection cards lack rating visibility — shoppers have zero peer validation when spending ₹7,900-11,950 per polo
- Lacoste carries Lacoste Authenticity Guarantee copy in isolated spots but does not have a structured review system (Judge.me / Yotpo / Bazaarvoice) installed
- Industry standard: 10/10 top fashion brands (US) and 2/5 top India fashion brands in our T1 benchmark show star ratings above the fold on PDPs
- Install a review app that integrates with Magento 2 (Yotpo, Bazaarvoice, or Judge.me via Adobe Marketplace) and seed initial reviews by emailing existing Club Lacoste members a review request with bonus loyalty points
- Display star rating + review count immediately below the product title (above the variant selector) so it is visible on the first viewport scroll
- Include fit-scale indicators ('Runs true to size' / 'Runs small' / 'Runs large') and body-type reviewer profiles — 5/10 top fashion brands do this
- The ATC area on the Lacoste PDP surfaces only: selected colour swatches → size pills → 'Check Shipping Availability' postcode input → product description — no trust badges, no shipping benefit callout, no returns promise near the buy decision
- Lacoste's global footer does show 4 benefit icons (Free returns / Safe & Secure Payment / Free Standard Delivery / Customer Service) — but these are rendered 2+ scrolls below the ATC and never appear above the decision point
- The 'FREE DELIVERY AND RETURNS' modal exists and opens on tap — but only after a shopper goes looking; it does not surface proactively
- For ₹8,900 premium polos bought online by first-time visitors, absent trust signals near the ATC is a conversion lever worth compounding against every PDP view
- Add a 3-icon trust strip directly below the Size selector (before the pincode check): Free Delivery · 15-day Free Returns · Authenticity Guarantee
- Include payment method logos (Visa / Mastercard / RuPay / UPI / Net Banking) as small icons inside the same strip
- Add a Lacoste-specific 'Authentic Product — Traceable Supply Chain' badge to counter counterfeit-market objections on premium heritage brands
- Lacoste's PDP requires the shopper to type in a postcode and press 'Check' before any delivery date, cost, or availability information is revealed
- Default copy says 'Standard Delivery takes up to 3-7 working days' — a 5-day range is too wide to build buying confidence on a premium purchase
- Competitors show specific delivery-by dates by default ('Get it by Wed 23 – Fri 25 Apr') using the visitor's saved or geo-inferred pincode — removes a step and creates urgency
- No express / same-day delivery option surfaced even though Lacoste ships from metros where faster delivery is feasible
- Show a default delivery estimate using geo-inferred pincode — 'Order in next 2h 15m, get it Wed 23 Apr' — with an option to change pincode
- Surface a 'Free Express Delivery' chip above the size selector (when available) rather than burying shipping behind a manual pincode check
- Add a 'Find in boutique' omnichannel option — 8 Lacoste boutiques across metros is a differentiator against pure-online Indian brands
- No 'Only X left' / 'Low stock' / 'Back in stock soon' messaging appears on any PDP, regardless of actual inventory depth
- Sizes that are currently unavailable (e.g. size 3-S) display as struck-through pills with no notify-me option and no reason stated
- Even basic velocity signals ('X people viewing now', 'Y bought in last 24h') are absent — removing a key urgency driver for fashion impulse purchases
- Nobero's T1 benchmark profile shows 14+ feature flags powering velocity + scarcity UI — this is a product-flag configuration gap, not a data pipeline gap
- Show 'Only X left' warnings when inventory drops below 10 units for a specific size-colour SKU (threshold configurable)
- Add 'Notify Me' on out-of-stock sizes with email capture — converts demand signal into remarketing list
- Surface velocity copy ('🔥 47 people bought this polo in the last 7 days') dynamically from analytics — implement via Adobe Sensei or a lightweight custom module on Magento
- The PDP transitions from the 4-icon site-wide footer directly to the global footer — no 'You May Also Like', no 'Complete the Look', no 'Recently Viewed' carousel
- Lacoste's catalogue includes an installed 'Adobe Commerce Product Recommendations' module (evidenced by footer JS) but the PDP template does not surface recommended products
- No outfit bundling: a polo-shirt PDP does not suggest matching chinos, socks, or shoes — a significant AOV lift opportunity given that a complete Lacoste outfit averages ₹28,000+
- The industry standard: 8/10 top fashion brands (T1 benchmark) surface 2-5 cross-sell sections on their PDPs; Skims runs 5 cross-sell sections
- Activate Adobe Commerce Product Recommendations (already licensed) to surface 'You May Also Like' and 'Customers Also Bought' carousels below the product description
- Build a curated 'Complete the Look' section per PDP with outfit bundling (polo + chinos + belt + shoes) — manually-merchandised bundles outperform algorithmic cross-sell 2:1 for premium fashion
- Add a 'Recently Viewed' carousel at the bottom of the PDP to support multi-item browsing sessions
- Adding to cart inserts a flat green text banner at the top of the PDP ('You added [product] to your shopping cart') — easily missed, especially if the shopper had scrolled down to click ATC
- No product thumbnail, no colour/size recap, no subtotal, no shipping progress, and no cross-sell appear at the point of highest purchase intent
- The shopper's only next-step option is to re-navigate to the cart page manually — no Continue Shopping / Proceed to Checkout shortcuts inside the confirmation
- Cart-drawer adoption in our T1 fashion benchmark: 8/10 top stores; both Lacoste and Fashion Nova are the exceptions (Fashion Nova runs headless Hydrogen — Lacoste has no such architectural constraint)
- Replace the text banner with a slide-in cart drawer from the right (or modal on mobile) showing product thumbnail, selected size/colour, price, and cart subtotal
- Include 2 cross-sell product suggestions inside the drawer (outfit-complement items like matching chinos or socks) with one-tap '+ Add' buttons
- Add 'Proceed to Checkout' (primary) and 'View Bag' (secondary) CTAs plus a free-shipping-celebrated strip ('You qualify for FREE delivery')
- PDP for an ₹8,900 polo shows the MRP with a GST-revision explanation — but no monthly EMI equivalent, no 'Starting at ₹1,100/month' BNPL messaging
- Lacoste's checkout does offer EMI (EMI options show after picking 'Credit/Debit Card' in Magento checkout) — the problem is purely messaging, not infrastructure
- Superkicks uses Snapmint with '₹1,323/month with 3/6 EMI options' positioned inside the PDP between price and ATC — a proven India pattern
- For a premium heritage brand targeting an aspirational audience (₹30K+ average basket), affordability messaging converts Tier-2 and first-time-buyers who 'want to try' Lacoste
- Add a BNPL/EMI strip right below the price block showing 'From ₹1,100/month — 3/6/9 EMI options via Snapmint' with a [Buy on EMI] chip
- Include a 'Flat X% cashback' row when a cashback offer is active (partners: HDFC/ICICI/Axis cards, Amazon Pay, Paytm)
- Show UPI availability + 'Pay later with Simpl / LazyPay' for sub-₹5,000 accessories
- Cart page renders the cart item, a promo code accordion, a Redeem Points accordion (locked behind login), and an order summary — zero cross-sell sections anywhere on the page
- With an average cart of ₹8,900 per polo, a single accessory add-on (belt ₹3,500 / socks ₹1,500 / cap ₹2,000) lifts AOV 15-25%
- No 'Frequently bought together', no 'Complete your look', no 'You might also like' carousel — even the global footer recommendations do not fire on the cart page
- The Redeem Points section creates two UX issues for guest shoppers: (a) it requires login, and (b) it adds a visual step that reduces attention on the main checkout CTA
- Add a 'Complete Your Look' product carousel immediately below the cart items — merchandise complementary accessories for each cart product (polo → belt + socks + watch)
- Include a 'Frequently Bought Together' mini-bundle with 2-3 items and a single '+ Add all' button for atomic upsell
- Move the Redeem Points accordion below the order summary so it does not dilute checkout focus for logged-out shoppers
- Show a 'You May Also Like' carousel at the bottom of the cart to recover abandonment-prone sessions
- The order summary shows subtotal, free shipping, total, and a 'Proceed to Checkout' CTA — no accepted payment method logos, no SSL/encryption reassurance near the button
- Indian e-commerce shoppers are highly payment-method sensitive — visible Visa/Mastercard/UPI/RuPay/COD icons reduce drop-off, especially for Tier-2 and first-time online fashion buyers
- Lacoste's global footer does carry a 'Safe & Secure Payment' icon — but positioned far from the checkout decision point
- No 'Cash on Delivery available' badge and no UPI apps listed — both are strong conversion drivers in the Indian fashion market
- Add a '100% Secure Payment' label + 5-6 payment method logos (Visa / Mastercard / RuPay / UPI / Net Banking / COD) directly below the Proceed to Checkout button
- Include a small 🔒 lock icon with '256-bit SSL Encryption · PCI DSS Compliant' for sophisticated shoppers
- Display a 'Cash on Delivery available' badge when COD is supported for the shopper's pincode — resolve availability with a lightweight API call
- Current cart is functional but totally passive — no urgency, no personalisation, no progress
- Free shipping is communicated as a flat ₹0.00 line item in the order summary — a missed opportunity to celebrate the benefit
- No delivery-date forecast per item (requires only the shopper's pincode, which Lacoste already requests upstream)
- No reassurance against abandonment: 'Items are not reserved' + 'Only X left in your size' are proven conversion drivers on Skims (898-review cart) and Gymshark
- Add an 'Items are not reserved — checkout soon' amber notice above the cart items to create mild urgency without being aggressive
- Show a per-item 'Get it by
' delivery ETA card (using pincode — default to last-known or geo-inferred) - Replace the grey 'Shipping (Standard Delivery - Free) ₹0.00' line with a green 🎉 celebration banner: 'You qualify for FREE shipping & returns'
- Add a 'Lacoste Authenticity Guarantee' + '15-day free returns' trust line immediately below the checkout CTA
Technology Ecosystem
Technology stack assessment — installed tools vs recommended additions for Magento 2 (Adobe Commerce) stores
Detected
Missing
Present (8)
Missing (10)
App Stack Assessment
Lacoste's technology foundation is strong (Magento 2 + Club Lacoste loyalty) but the experience layer is thin compared to India fashion peers. 10 gap-areas identified, 4 of which are critical — reviews, BNPL messaging, cross-sell activation, and cart drawer — each with published industry uplift ranges of 3-25%. Adobe Commerce Product Recommendations is already licensed; activating it plus installing a review platform would unlock the two biggest findings in this deck in weeks, not quarters.
Confidential — Prepared for Lacoste India by Growisto | April 2026